Delivery and returns

Free worldwide shipping. *

* free delivery does not apply to samples

All orders placed before 3:00 p.m. are shipped on the same day, and orders placed after 3:00 p.m. are shipped on the next business day.

Orders are sent by DHL courier service, the delivery takes:

– EU 1-3 days  

– USA and Canada 10-14 days

– Pozostałe kraje indywidualne  powiadomienie o czasie dostawy

Delivery schedules are just the best estimates. The actual delivery time may differ depending on the season or other factors.

Should you have any questions about your order, contact our customer service department at

A delivery notification will be sent by email when your package is sent.  

If you would like to return a purchased true™ cosmetic, provide your order number and email. Your request will be processed within 48 hours. You have 30 days from the purchase date to return your order, if it is unopened and in its original condition. If you need additional information on returning any true™ men skin care products, write to us at and we will be happy to help you!